French Language Services Five Year Plan 2018-2023

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French Language Services Five Year Plan 2018-2023
French Language Services
     Five Year Plan
       2018-2023
French Language Services Five Year Plan 2018-2023
Provincial Framework
Each designated RHA must prepare and submit
for approval to the Minister of Health a
proposed FLS Plan, as per the French Language
Services Regulation (46/98) under the Regional
Health Authorities Act (C.C.S.M. c. R34).

Based on Province of Manitoba’s FLS Policy,
the FLS Plan is to be integrated into the RHA’s
strategic plan.
French Language Services Five Year Plan 2018-2023
Plan Development
• Based on Provincial RHA Framework
• 2013-2018 FLS plan
  accomplishments
• Consultation with Santé en Français
  and Francophone Affairs Secretariat
• Other RHA FLS plans
  (Southern Health – Santé Sud)
French Language Services Five Year Plan 2018-2023
Consultations and Approvals
• Community
• IERHA Senior Leadership and Board
• Table des Gestionnaires (Manager’s table) &
  Francophone Affairs Secretariat
• Santé en Français Board of Directors
• Regional Health Authority approval &
  signatures
• Minister of Health & Minister responsible for
  Francophone Affairs
French Language Services Five Year Plan 2018-2023
Santé en français
 Santé en français is the representative of Francophones to ensure and
    promote French-language services in the health care and social
                              services fields.

          The Francophone Affairs Secretariat

     Advises the government of Manitoba about Francophone affairs,
  including the measures to be taken to foster the enhancement of the
vitality of Manitoba’s Francophone community and support and assist its
                              development.
French Language Services Five Year Plan 2018-2023
Profile of the Interlake-Eastern Regional Health Authority’s
         French-speaking Population / Francophone Communities
                       According to the 2016 Census...
         2016 Statistics Canada information for IERHA Designated Communities*
Manitoba                                             1,278,365                  109,945                                8.6%
IERHA                                                  123,370                   11,030                                8.9%

                                                                      Knowledge of               Percentage of Total
  Rural Municipality / Town                total responses
                                                                        French**                     Population

Alexander, RM 1                                           3,333                      510                              15.3%
Powerview-Pine Falls                                      1,316                      240                              18.2%
St. Clements2                                            10,875                      725                               6.7%
St. Laurent, RM3                                          1,338                      410                              30.6%
Victoria Beach, RM                                           398                       50                             12.6%
Woodlands, RM4                                             3416                      155                               4.5%
*Information Retrieved November 7, 2017 from http://www12.statcan.gc.ca/census-recensement/2016/dp-
  pd/prof/index.cfm?Lang=E
**taken from Knowledge of official languages and includes responses that listed: French; English & French.
1 includes designated community of St-Georges

2 RM of St. Clements is not designated, however Grand Beach and the communities of Grand Marais are.

3 includes designated community of Oak Point

4 the RM of Woodlands is not designated, however a designated corridor runs through the RM of Woodlands connecting the RMs

  of St. Laurent and St. François Xavier (Southern Health-Santé Sud). The community of Marquette, located within Woodlands is
  also designated. (see appendix B).
French Language Services Five Year Plan 2018-2023
Designated Bilingual Facilities
Facility that delivers its services in both English and French and whose primary language
of operation is English.

The following are designated bilingual facilities within the Interlake-Eastern Regional
Health Authority:

                 Pine Falls Health Complex
                 37 Maple Street
                 P.O. Box 2000
                 Pine Falls, MB R0E 1M0
                 204-367-4441

                 St. Laurent Health Centre
                 51 Parish Lane
                 P.O. Box 130
                 St. Laurent, MB R0C 2S0
                 204-646-2504
French Language Services Five Year Plan 2018-2023
Active Offer
The set of measures taken to ensure that French
language services (FLS) are readily available,
publicized, easily accessible and that the quality
of these services is comparable to that of
services offered in English.
•   Source: Government of Manitoba’s Guidelines Manual for the Implementation of FLS.
French Language Services Five Year Plan 2018-2023
Plan Outline
                 Contents
                   Introduction
                Linguistic Duality
                    Definitions
                    Background                                  Appendices
     Timeline of the Development of FLS               Government of Manitoba’s FLS Policy
                 Regional Profile                     Map of Designated Areas in Manitoba
    Profile of the Francophone Population                Map of Interlake-Eastern Region
                     Education                            IERHA’s Designated Facilities
             Preschool & Daycares                    Status of Designated Bilingual Positions
        Designated Bilingual Facilities              Santé en Français Organizational Chart
                  Health Services                   French Language Services Questionnaire
Values, Vision, Mission and Strategic Priorities   Regional FLS Committee Terms of Reference
                Guiding Principles                           Knowledge of French for
                 Implementation                          Interlake-Eastern Communities
          Reporting on Our Progress
     Action Plan for FLS Service Delivery
                   Key Partners
   Signature and Approval of the FLS Plan
French Language Services Five Year Plan 2018-2023
Community Garden – Healthy Together Now

                                          Nutrition Presentation/Open House

   Université de Saint Boniface – ECAL
   community project
Highlights from Previous Plan
          (2013-2018)
          Linguistic Self-Declaration Campaign
             Designation of Bilingual Positions
                       Partnerships
                                                  Bonjour|Hello
                   Active Offer Training          We have 77 staff
                                                  members voluntarily
 124% increase                                    declared as able to speak
in translations!          Policies                French and English.
                                                            March 31, 2018

                       Translations
• Low numbers of bilingual staff
• Geography
• Francophones are a small % of the
  regional population
• Community and staff engagement
Increase bilingual workforce serving              Augmenter la main-d'œuvre bilingue qui
designated centres.                               servent les centres désignés

Partner with Human Resources and other FLS        Continuer de collaborer avec les ressources
organizations, educational institutions to        humaines pour élargir et raffiner le processus de
promote bilingual employment with IERHA.          désignation des postes bilingues et ensuite mettre
                                                  en œuvre le processus.

Continue to collaborate with Human Resources      Continuer de collaborer avec les ressources
and Santé en français on recruitment strategies   humaines et Santé en français sur les stratégies de
for designated positions.                         recrutement pour les postes désignés.

Collaborate with Consortium national de           Collaborer avec le Consortium national de
formation en santé (CNFS) for bilingual student   formation en santé (CNFS) pour les stages
practicums.                                       d'étudiants bilingues.

Continue to promote French Language training      Continuer de promouvoir la formation en langue
available to all staff.                           française accessible à tout le personnel.
Explore the feasibility of developing     Étudier la possibilité de créer des lits de
bilingual personal care home beds as      soins personnels bilingues dans le cadre
part of the region’s overall PCH bed      du plan global d’établissement de lits
development plan.                         dans des foyers de soins personnels de la
                                          région.

Collaborate with community groups         Collaborer avec les groupes communautaires
submitting PCH proposals to advocate      qui soumettent des propositions de FSP pour
inclusion of bilingual pods.              préconiser l'inclusion de groupes bilingues.

For those proposals which are approved,   Pour les propositions approuvées, s'assurer que
ensuring Francophone community members    les membres de la communauté francophone et
and Santé en français are involved with   Santé en français participent aux tables de
planning tables.                          planification.
Expand and promote use of technology                  Développer et promouvoir l'utilisation de
                                                      la technologie

Develop a policy and process for accessing            Élaborer une politique et un processus d'accès
supporting technologies for all staff to facilitate   aux technologies de soutien pour tout le
communication in both official                        personnel afin de faciliter la communication
languages.                                            dans les deux langues officielles.
Explore existing models of bilingual              Explorer les modèles existants de foyers
personal care homes                               de soins personnels bilingues

Explore innovative model of a bilingual small     Explorer le modèle innovateur d'une petite
house PCH.                                        maison bilingue FSP.

Develop rapport and relationship with partner     Établir des liens et des relations avec des
organizations offering bilingual personal care    organismes partenaires offrant des services de
home services to leverage their lessons learned   soins personnels bilingues afin de tirer parti de
                                                  leurs leçons apprises
Build internal capacity                          Bâtir la capacité interne

Continue to promote and support French           Continuer de promouvoir et de soutenir la
language training available for all staff.       formation en langue française accessible à tout
                                                 le personnel.

Provide a leadership-focused Active Offer        Fournir une formation sur l'offre active axée sur
training for leaders in the organization, to     le leadership pour les dirigeants de
incorporate Active Offer concepts into key       l'organisation, afin d'incorporer les concepts
leadership activities (i.e. customer service).   d'offre active dans les activités de leadership
                                                 clés (c.-à-d. Service à la clientèle)

Promote Active Offer training for focused key    Promouvoir la formation en matière d'offre
clinical areas.                                  active pour les domaines cliniques clés ciblés
Supporting bilingual staff                     Soutenir le personnel bilingue

Our bilingual staff are an important           Notre personnel bilingue est une ressource
resource and we will take steps to ensure      importante, et nous prendrons des mesures
that their FLS responsibilities are            pour veiller à ce que leurs responsabilités en
sustainable within their overall workload.     matière de services en français soient durables
                                               dans leur charge de travail globale.

Ensure that bilingual staff are aware of the   Veiller à ce que le personnel bilingue soit au
various supports available to them from our    courant des diverses ressources mises à leur
FLS team.                                      disposition par notre équipe des services en
                                               français
Improve access to bilingual primary           Améliorer l'accès aux fournisseurs de soins
care providers                                primaires bilingues

In partnership with the physician services    En partenariat avec l'équipe des services médicaux,
team, survey primary care providers for       interroger les fournisseurs de soins primaires sur
their language capabilities                   leurs capacités linguistiques

Develop a database of bilingual primary       Élaborer une base de données de fournisseurs de
care providers and link this to the Primary   soins primaires bilingues et lier cela au connecteur
Care Connector (Doctor Finder Program).       des soins de santé primaires (programme Trouver un
                                              médecin).
Build bilingual capacity in customer                  Renforcer la capacité bilingue des services
service                                               à la clientèle

As part of the overall commitment to the              Dans le cadre de l'engagement global envers la
Accessibility Act, ensure training for all staff on   Loi sur l'accessibilité, assurer la formation de
the customer service module which includes            tout le personnel sur le module de service à la
components related to serving customers who           clientèle, qui comprend des éléments liés au
speak languages other than English                    service aux clients qui parlent des langues autres
                                                      que l'anglais

Explore the feasibility and regional capacity to      Étudier la faisabilité et la capacité régionale
enhance our Tell Us/customer concern process          d'améliorer notre processus à l'égard des
to include bilingual regional leaders.                commentaires ou des préoccupations soumis par
                                                      nos clients en vue d'inclure des chefs régionaux
                                                      bilingues.
Prepare for implementation of                   Préparer la mise en œuvre de la norme
Communication in Minority Language              sur la communication dans les situations
Situations Standard.                            de langue minoritaire

Assess our organization against the Standards   Évaluer notre organisme par rapport aux
once the Standards are finalized by             normes une fois que les normes auront été
Accreditation Canada.                           finalisées par Agrément Canada.

Develop an organizational French                Élaborer un glossaire organisationnel
glossary of standardized terminology            français de la terminologie normalisée

Review and consider glossaries from other       Passer en revue et examiner les glossaires
organizations                                   d'autres organismes
Continue to monitor the demographics to        Continuer à surveiller les données
better understand the needs of our             démographiques pour mieux
Francophone residents                          comprendre les besoins de nos résidents
                                               francophones

Using a broader definition of Francophone,     En utilisant une définition plus large de la
extend the youth Community Health Assessment   francophonie, étendre la distribution du
questionnaire distribution to include French   questionnaire sur l'évaluation de la santé
immersion schools                              communautaire des jeunes aux écoles
                                               d'immersion française.
Linking with community                         Établir des liens avec les communautés

Through the wellness program, continue to      Grâce au programme de mieux-être, continuer à
evolve the simultaneous delivery of programs   faire évoluer la prestation simultanée de
and services                                   programmes et de services.

Continue to recruit for bilingual members to   Continuer de recruter des membres bilingues
our Local Health Involvement Groups (LHIGs)    pour des Groupes locaux de participation en
                                               matière de santé.
Find Us
www.ierha.ca
Comments?
Complete our French Language Services Questionnaire
                 on www.ierha.ca!
References

http://www12.statcan.gc.ca/census-recensement/2016/dp-pd/prof/index.cfm?Lang=E

https://santeenfrancais.com/en/about/organization

https://www.gov.mb.ca/fls-slf/intro.html

http://www.ierha.ca
Questions?
Contact us at:    Contactez-nous au:

      frenchlanguage@ierha.ca
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