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Gestion u n i v e r s i t a i r e
Editor
Craig Kelman
Art Direction
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Catherine Crivici
Ana-Lisa Plotnicoff
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Louise Legault
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Michelle Cottyn
Features
V O L U M E 8 • NUMBER 1
Rochelle Pritchard
Published four times a year on behalf of
the Canadian Association of University
Articles
ME 8 • NUMERO
Business Officers (CAUBO) by
Publie quatre fois par annee pour
l'Association canadienne du personnel
administratif universitaire (ACPAU) par
CRAIG RELM/tN
& ASSOCIATES LTD.
3C - 2020 Portage Avenue
Winnipeg, Manitoba R3J 0K4
Tel: 204-985-9780
Fax: 204-985-9795 19 Janice Oliver's front line approach
kelman@escape.ca
25 Developing a master plan
CAubo for facilities management
ACpAU • Developper un plan d'ensemble
Canadian Association of University
pour la gestion des installations
Business Officers
Association canadienne du personnel 31 Saving your energy through retrofitting
administratif universitaire
320 - 350 rue Albert Street
Ottawa, Ontario K1R 1B1
Tel./Te/.: (613) 563-1236 ext. 270
Fax/Te(ec: (613)563-7739
36 The changing demands
info@caubo.ca / info@acpau.ca on today's residences
Executive Director / Directeur general
Maurice Cohen
• Nouvelles exigences
Editorial Board / Comite de redaction pour les residences
Chair / President : Keith Winter,
The University of Calgary
Members / Membres :
Sue Bloch-Nevitte,
University of Toronto
Neil Henry,
4 Executive Director's Message
University of Prince Edward Island
Departments • Message du directeur
Michel Robillard,
Universite du Quebec a Montreal
Nancy Sullivan,
11 News & Views
University of Cuelph Chroniques • Nouvelles et perspectives
The views expressed in this publication are the
responsibility of the publisher and do not necessarily 14 People Moves
reflect the views of the officers or members of the
Canadian Association of University Business Officers.
Les opinions exorimees dans cette publication sont la
• En Mouvement
responsabilite de I'editeur et ne refletent pas
necessairement celles des dirigeants ou des membres
de I'Association canadienne du personnel administratif
16 Legally Speaking
universitaire.
Postmaster: Send Change of Address to:
Canadian
Ca Association of University Business Officers
320-350 Albert Street, Ottawa, ON K1R 1B1 UNIVERSITY MANAGER . WINTER 2000 3
Publication Mails Agreement #1437542
Postage Paid at Winnipeg
Canadian Association
of University Business Officers
Executive Director's Message du directeur
Association canadienne du
personnel administratif universitaire
Board o f D i r e c t o r s
Going away to university Partir a I'universite
Conseil d'administration Returning to Canada from the United States just Sur le chemin du retour des Etats-Unis juste avant
Trudy Pound-Curtis before their Thanksgiving holiday, I was re- le Thanksgiving, le tres grand nombre d'etudiants
President / Presidente minded of the American tradition of going qui attendaient a 1'aeroport m'a fait penser a cette
Memorial University of Newfoundland away to university by the overwhelming
(709) Til-Bill Fax/Telec. 737-7909
tradition americaine de partir a I'universite. Les
tcurtis@morgan.ucs.mun.ca number of students at the airport waiting for a universites publiques americaines imposent aux
flight home, many on standby. Public univer- non-residents des frais supplementaires allant jus-
Nancy Sullivan sities there, which charge out-of- qu'a 10 000 $US mais elles ne semblent
Past-president / Presidente sortante state students non-resident fees of avoir aucun probleme a recruter des
University of Guelph up to US $10,000 on top of regular etudiants d'autres etats, pas plus que
(519) 824-4120, ext. 3841 tuition, do not seem to have diffi-
Fax/Telec. 767-1693
des etudiants etrangers, assurant une
sullivan@exec. admin.uoguelph.ca
culty recruiting from other states certaine diversite a leur population
and internationally to ensure diver- etudiante.
Jacques Samson sity in their students. A environ 10% du total, le pourcen-
Vice-president / Vice-president The percentage of Canadian stu- tage d'etudiants canadiens qui fre-
Universite Laval dents attending university in an- quentent I'universite dans une autre
(418) 656-2131, ext. 3154
other province than their own may Maurice province que la leur est sans doute
Fax/Telec. 656-2281
Jacques.samson@vrrh.ulaval.ca be comparatively lower, but, at approximately moins eleve que chez nos voisins mais il reste que
10% of the total, it means that over 50,000 of plus de 50 000 etudiants participent a ce que Ton
Tony Whitworth them participate in a great exercise of what one peut considerer un exercice important de dialo-
Secretary-Treasurer / Secretaire tresorier hopes is nation-building, in addition to what gue national, sans oublier la plus-value que cela
University of Saskatchewan is surely value-added education. It is interest- represente a leur formation. II est interessant de
(306) 966-6631 Fax/Telec. 975-8676 ing to note, however, that they show marked constater leurs preferences marquees. Le dernier
tony.whitworth@usask.ca
preferences as to where they go. The latest numero de Maclean's sur les universites canadien-
Maurice Cohen Maclean's issue ranking universities reports that nes souligne que les etablissements qui ont le plus
Executive Director / Directeur general the institutions with the highest percentage of fort pourcentage d'etudiants de premiere annee
(613) 563-1236, ext. 268 out-of-province first-year students in each cat- en provenance d'autres provinces dans chaque ca-
Fax/Telec. 563-7739 egory (with medical school/doctoral, compre- tegorie (avec faculte de medecine, polyvalents, de
HYPERLINK mailto:mcohen@caubo.ca hensive, primarily undergraduate) are all in the premier cycle) se trouvent tous dans les provin-
mcohen@caubo.ca
Maritimes (Dalhousie with 32.6%, UNB with ces maritimes : Dalhousie avec 32,6%, UNB avec
/ mcohen@acpau.ca
20.3%, Mount Allison with 65.1%) and that 20,3% et Mount Allison avec 65,1%. Trois etablis-
Gary Draper right behind them are three Quebec universi- sements quebecois les talonnent: McGill (29,9%),
Acadia University ties (McGill with 29.9%, Concordia with 15.5%, Concordia (15,5%) et Bishop's (46,3%).
(902) 585-1627 Bishop's with 46.3%). Lorsque le Quebec a instaure des frais supple-
Fax/Telec. 585-1079
When Quebec introduced a differential fee mentaires pour les etudiants canadiens d'autres
draper@admin.acadiau.ca
for out-of-province university students to raise provinces afin que leurs droits de scolarite attei-
Charles Emond their tuition to the Canadian average, many gnent la moyenne canadienne, nombreux sont
Concordia University argued that this amounted to a serious blow to ceux qui ont avance que cela constituait une grave
(514) 848-4819 Fax/Telec. 848-2821 the principle of student mobility. (It was not, entorse au principe de la mobilite des etudiants.
emondc@alcor.concordia.ca considering that it was equivalent to raising (Ce qui n'etait pas le cas, puisque cela equivalait
everyone's fees to the Canadian average and a hausser les frais de tous les etudiants a la
Neil Henry
providing all Quebec students with a scholar- moyenne canadienne et a remettre aux etudiants
University of Prince Edward Island
(902) 566-0350 Fax/Telec. 566-0742 ship for the difference. Other provinces pro- quebecois une bourse pour la difference. D'autres
nhenry@upei.ca vide student aid to their residents only.) The provinces offrent des bourses a leurs propres etu-
above numbers show that it has not been of diants seulement). Les chiffres ci-dessus demon-
Michel Robillard practical import either. Given that Maritimes trent que cela n'a nullement affecte les decisions
Universite du Quebec a Montreal universities have some of the highest fees in des etudiants. Etant donne que les frais de scola-
(514) 987-6133 Fax/Telec. 987-3095 Canada, it appears that tuition is not the pri- rite des universites des provinces maritimes sont
robillard. michel@uqam.ca
mary consideration for those planning to "go parmi les plus eleves au Canada, nous pouvons
Nancy Walker away" to university. conclure que le niveau des frais ne pese pas si
The University of Lethbridge What is probably at work is a combination lourd dans le choix d'une universite, meme hors
(403) 329-2206 Fax / Telec. 329-5138 of dedicated out-of-province recruitment and province.
nancy. walker@uleth.ca incentives, such as good housing and addi- II semblerait plutot que ce soit une combinai-
Duncan Watt tional financial aid, together with location son d'efforts de recrutement a l'exterieur de la
Carleton University (what in the travel business is called a gieat province et d'incitatifs, tels que de bonnes resi-
(613) 520-3804 Fax/Telec. 520-4474 destination). Universities in Ontario and the dences ou des programmes complementaires
duncan_watt@carleton.ca West, which with some exceptions do not fare d'aide financiere, de meme que l'emplacement (ce
as well in this area, may wish to review their que 1'industrie du tourisme appelle une destina-
Keith Winter enrolment plans, increase their out-of-province tion) qui entrent en jeu. Les universites de 1'On-
The University of Calgary
recruitment budgets, and enlist the assistance tario et de l'Ouest qui, a quelques exceptions pres,
(403) 220-6435 Fax / Telec. 289-6800
kwinter@ucalgary.ca of the provincial tourism office. [L. ne reluisent pas a ce titre, voudrons peut-etre re-
voir leurs plans d'admission, augmenter leur bud-
Robert White get de recrutement hors province et travailler de
University of Toronto concert avec leur bureau de tourisme provincial. M^
(416) 978-7466 Fax/Telec. 978-4431
robert.white@utoronto.ca
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CAubo/ACpAU
The 2000 Quality and Productivity Awards Program
Sponsored by Royal Bank and Ricoh Canada, CAUBO's Quality and Productivity Awards Program is designed to recog-
nize, reward and share university achievements in improving the quality and reducing the cost of higher education
programs and services.
This annual program offers CAUBO member institutions and their administrative and support managers and staff an
opportunity to win National and Regional awards. Three National award winners will earn prizes of $10,000 (1st), $5,000
(2nd) and $3,000 (3rd), while the best submission will also be recognized for the Regions of Atlantic Canada, Quebec,
Ontario and Western Canada.
A current CAUBO research project entitled Workplace Issues Confronting Professional Administrators in Canadian Universi-
ties is focusing attention on the existence of frustration, overwork and stress among administrative personnel, often caused
by financial cutbacks, downsizing and reorganization. CAUBO hopes that the submissions for 2000 will include human
resources initiatives designed to deal with these issues and to recognize the contributions of administrators and support
staff.
For more information on the program and application procedures and forms, please consult the Awards section of the
CAUBO web site at www.caubo.ca, or contact the designated CAUBO representative at your institution (usually the Vice-
president, Administration).
***DEADLINE FOR SUBMISSIONS IS MARCH 3, 2000
Programme de prix de la qualite et de la productivite pour 2000
Sous les auspices de la Banque Royale et de Ricoh Canada, le Programme de prix de la qualite et de la productivite de
l'ACPAU recompense et fait connaitre les realisations des universites en matiere d'amelioration de la qualite et de reduc-
tion des couts des programmes et services de l'enseignement superieur.
Ce programme annuel donne l'occasion aux etablissements membres de l'ACPAU et a leurs gestionnaires et employes
des services administratifs et de soutien de se faire octroyer des prix nationaux et regionaux. Les laureats nationaux ob-
tiendront des prix de 10 000$ (l er )/ 5 000$ (2'me) et 3 000$ (3^me). Des prix regionaux seront accordes aux meilleures soumis-
sions des regions de l'Atlantique, du Quebec, de l'Ontario et de l'Ouest.
Un projet de recherche de l'ACPAU sur les problemes auxquels sont confrontes les gestionnaires professionnels des
universites canadiennes dans leur milieu de travail se penche sur les sentiments de frustration, la surcharge de travail et le
stress chez le personnel administratif, souvent causes par les coupures budgetaires, les reductions de personnel et les
restructurations. L'ACPAU espere que les candidatures pour 1'edition 2000 du programme de prix incluront des dossiers
de projets en ressources humaines qui s'attaquent a ces questions et a ainsi reconnaitre l'apport des administrateurs et
employes de soutien.
Pour plus de renseignements sur le programme et pour les instructions et formule de mise en candidature, veuillez
consulter la section Prix du site web de l'ACPAU a l'adresse www.acpau.ca. Vous pouvez aussi entrer en contact avec le
representant designe de l'ACPAU de votre etablissement (normalement le vice-recteur a l'administration).
***LA DATE LIMITE DE MISE EN CANDIDATURE EST LE 3 MARS 2000
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CAU30 / ACPAU Conference 2000
The Canad\an Association of
University Business Officers is
holding its 2 0 0 0 Annual Conference
June 4 to 6 at Jasper, Alberta
hosted by the University of Alberta
and Athabasca University.
Getting Our Bearings
"I am overworked and under stress. The issues are more and more complex. I never
seem to have the time, direction and support necessary t o do my job. Everything is
expected yesterday."
- University Administrator, Canada, 1999
Familiar sentiments, eh? Our colleague aptly expresses concerns we have all voiced in
the face of difficult workplace issues such as workloads, stress, capability,
organizational culture and leadership. Some of these challenges are unique to our
industry of professional university administration. Many are "generic" and echoed in
discussion about most organizations and their management.
How can we respond more effectively to the needs and demands of knowledge
workers? How do we identify and embrace new methods of operation? What are those
models? What lessons can we learn from each others experiences in the prototypica
knowledge organization - the university? Who else should we learn from?
The CAWdO/ACFAli 2000 Conference will explore the answers to these questions with
reference to specific ideas and initiatives, inside and outside our institutions.
Jasper Fark lodge
Jasper Fark Lodge is more than a conference site...it is a destination
experience^. Find out more information at www.cphotsls.ca/cp.htm.
Don't forget to book early. The annual CAUF30 golf tournament is
scheduled for Sunday morning as usual, so bring your clubs and play
the course perennially rated as one of Canada's very best. The dart
tournament will be held in the Clubhouse on Saturday night, and many
other social activities are planned, the Jasper area offers many
activities - come a few days early or stay a few extra days at
conference rates.
We invite all participants to join us and take stock personally and organizationally,
get your bearings and chooee new paths to explore.
www.caubo.ca
8 UNIVERSITY MANAGER • WINTER 2000
CAUL30 I ACPAU Comree 2000
CAUDO 2000
ACDAU 2000
L'Association canadienne du personnel
4au6juin2000 administratif universitaire tlendra eon
Lodge Jasper F^rk
conqrbe annuel 2000 du 4 aw 6 juin
au Jasper Park Lodge, a Jasper,
Alberta. Les hotes seront rUniversite
d'Alberta et I'Universite Athabasca.
Reprenez la course
"J'ai trop de travail et je travaille sous pression. Les questions sont de plus en plus
complexes. J'ai I'impression de ne jamais avoir le temps, I'orientation et le soutien necessaires
pour accomplir mon travail. Tout doit etre fait hier."
Gestionnaire d'universite, Canada, 1999
Familier, non ? Notre collegue se fait lecho de preoccupations que nous avons tous exprimees ,
face a des questions de milieu de travail complexes comme la charge de travail, la tension, les J t = a ^ ;
l
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Global Express, Logistics & Mail cmcoNews & Views Nouvelles et perspectives
York to have permanent site
for welcoming visitors
and recognizing donors
York University in North York has begun
construction on a permanent Honour Court
and Information Centre for welcoming visi-
tors to the campus and recognizing donors
to the university over its 40-year history.
Financed entirely by private donations, the
free-standing pavilion will recognize dona-
tions to the university with individual
stones placed on a donor wall to symbolize
continuous growth. Open to the public, the
facility will also provide information and
assistance to visitors.
Tamara joins CAUBO team Tamara Nemchin McGill University
Tamara Nemchin has joined the
se joint a I'equipe ACPAU settles on Coke
CAUBO staff in the newly-created McGill University in Montreal has de-
position of Marketing and Conference Tamara Nemchin s'est joint au person-
cided that Coke is definitely the "real
Co-ordinator. She will be responsible nel de l'ACPAU ou elle occupera le
thing" when it comes to signing an Ex-
for assisting in the organization of nouveau poste de Coordonnatrice du
clusive Cold Beverage Agreement. The
our national conference and trade marketing et du congres annuel. Elle
university will be paid millions of dol-
show as well as in increasing rev- aidera a 1'organisation du congres
lars for the 11-year deal and receive a
enues from the corporate sector in annuel et de son exposition et a la re-
commission for the on-campus sale of
order to allow CAUBO to provide cherche de commandites du secteur
every Coke and Coke-manufactured
additional services to its members. prive, ceci afin d'augmenter les
drink and juice, such as those of the
Tamara is a Business Marketing revenus et de permettre a l'ACPAU de
Minute Maid line. In addition to up-
graduate of Algonquin College where fournir de nouveaux services a ses
grading the existing 120 Coke vending
she received several awards and was membres.
machines found on McGill's campuses,
on the Dean's list from 1991 to 1993. Tamara Nemchin est dipl6mee du
the company will be placing new units
From 1994 to 1998, she worked at the College Algonquin en commercialisa-
that will be designed to reflect McGill's
Ottawa Congress Centre as market- tion des affaires ; elle a regu de
aesthetics.
ing and special events co-ordinator. nombreux prix et figurait sur la liste
While the agreement does not affect
For the past year and a half, she has du doyen entre 1991 et 1993. De 1994
the sale of dairy products, juices (un-
been an account executive at the Ca- a 1998, elle a travaille au Centre des
less they are produced by Pepsi) or al-
sino de Hull, developing a client base congres d'Ottawa en tant que
coholic beverages, it does mean an end
with the corporate and association coordonnatrice de la mise en marche
to the sale of Pepsi and Pepsi-manufac-
markets, assessing and co-ordinating et des evenements speciaux. Plus
tured drinks, with the exception of
sponsorship opportunities, and co- recemment, elle a ete deleguee
those in the Student Union Building,
ordinating the Casino's participation commerciale au Casino de Hull, oil
that are part of a Student Society agree-
in industry trade shows. elle developpait la clientele corpora-
ment that expires August 31, 2000.
Tamara can be reached at tive et associative, evaluait et
(613) 563-1236 (ext: 336); coordonnait les commandites et
e-mail: tnemchin@caubo.ca coordonnait la participation du Ca-
sino a des salons specialises.
On peut rejoindre Tamara au
(613) 563-1236 (poste 336);
courriel: tnemchin@caubo.ca
UNIVERSITY MANAGER • WINTER 2000 1 1News & Views Nouvelles et perspectives
Simon Fraser ratifies five-year capital plan
Simon Fraser University in Burnaby, BC has had its five-year capital plan (2000 -
New leadership 2005) ratified by the university's Board of Governors. The plan identifies two pri-
orities to act on once the five-year freeze on major capital projects ends in 2003 -
development program 2004. The first is to provide more space to accommodate increasing enrollment in
high-tech disciplines, while the second is to provide space for the school for the
offered for U of S staff contemporary arts. Three other priorities identified were to create permanent of-
University of Saskatchewan (U of fice space for language programs now located in the classroom complex and the
S) staff, particularly those in sup- academic quadrangle, to provide additional recreation facilities, and to improve
port, administrative and supervi- the capacity and efficiency of book storage for the library.
sory positions, now have an oppor-
tunity to take a range of
leadership-oriented professional $9 million computer system approved for Carleton
development workshops through The Board of Governors at Carleton University in Ottawa has approved the pur-
the university's Human Resource chase of $9 million worth of hardware and software for business and information
Leadership Development Pro- systems. The decision means the university's central business systems such as stu-
gram. dent information, finances and human resources will migrate from the existing
The Program enables staff to Honeywell mainframe to a new SCT/Banner 2000 system. The new system will
choose certain required and elec- enable students to examine degree options, enroll, register in courses, and, even-
tive courses from among its Part- tually, complete fee transactions online. It will also allow the university to im-
ners in Learning offerings. To prove its support of academic programs, implement government-mandated
qualify for a Program certificate, changes, and respond to changing educational demands such as distance learning
the staff member must take at least and web course applications. Occurring in stages, the student-centred systems will
10 units of study within three be developed by the end of 2001, while implementation of the financial, human
years. In addition to a number of resources and payroll modules will start in 2001-2002.
electives, staff are given required
workshops such as Essentials of
Conflict Management as well as
courses within such topic areas as
Dalhousie opens Petroleum Institute
Human Resource Essentials. If The Atlantic Canada Petroleum Institute has been set up at Dalhousie University in
staff members have already taken Halifax to help the region take advantage of opportunities in the offshore oil and gas
recognized courses, they will be industry and to promote research, education and training at the university and its
credited for them, and they may partners. Provincial and federal governments are investing over $1.25 million over
also be able to earn equivalent five years to help establish the Institute while Mobil Canada is also investing $1.25
credits for other courses they have million and other private sector partners including Shell Canada, Imperial Oil and
taken. PanCanadian Resources are providing a combined total of $450,000 plus in-kind sup-
port. Dalhousie's academic partners include the University College of Cape Breton
and the Nova Scotia Community College. Jim Wooder, former manager of East Coast
affairs for PanCanadian Resources, is the Institute's Executive Director.
Brock's Board approves $21
million national campaign
DHL WORLDWIDE The Board of Trustees at Brock Univer-
EXPRESS sity in St. Catharines has approved a $21
U.S. • OVERSEAS • WORLDWIDE million fundraising campaign, the larg-
est in Brock's 35-year history. The cam-
1-800-387-3887 paign goals include a new academic
Preferred supplier to CAUBO building, the Student/ Community Cen-
for all your express needs. tre for Health and Fitness, student schol-
arships, and teaching and library tech-
nology. The campaign begins with
$10.24 million already achieved through
WORLDWIDE EXPRESS private funding.
12 UNIVERSITY MANAGER • WINTER 2000WHO UNDERSTANDS THE
TASTES OF TODAY'S STUDENTS?
At ARAMARK, we don't pretend to understand everything about kids. Just when we start to get their music,
their clothes and their slang, they're on to something else.
But what we do understand is changing times. Even our own name has changed. We used to be Versa Services.
But some things don't change. Students will always want good food in a fun environment. And you'll always
be looking for economical ways to serve them.
Which is why we offer more new and popular choices - from our own food concepts such as Itza Pizza ,
Wraps, Allegro Pasta, and Fresh Tossed Salads to popular brands like Tim Horton's , Mr. Sub , and Burger King®
And we offer you a range of customized food programs, marketing services and training from traditional
residence services to the latest retail concepts. All driven by our unique "Unlimited Partnership" culture.
Our innovations have increased student participation and lowered costs at more than 500 educational
facilities around the world, including dozens here in Canada.
And we help our educational partners in many other ways, too. From event catering to facilities management
to office management services. Now, how can we serve you?
ARAMARK
Managed Services, Managed Better.
FORMERLY VERSA SERVICES
ARAMARKtManaged Services for Business, Education, Healthcare, Sports & Entertainment, and Government:
Food, Refreshment, Office Management, and Facility Services. Visit us at www.aramark.caPeople Moves En mouvement
Pension staff
restructuring at McGill Langedock returns toUofW
Ian MacKinnon has retired from his po-
Mike Langedock, who graduated from the University of Winnipeg with
sition as the Director of McGill's De-
a BA in 1987, has returned to his alma mater as Director of the universi-
partment of Pension Management.
ty's Technology Solutions Centre. He was previously employed by the
While the situation is being reviewed to
North West Company where he was responsible for planning, develop-
determine if a replacement is to be
ing and implementing their information systems. His priorities at the
hired, Christine Halse, the Manager of
U of W will include improving the student and finance information sys-
Pension Administration, has under-
tems as well as upgrading Internet service and revitalizing the universi-
taken responsibility for the benefits as-
ty's Web site.
pects of pension administration, while
McGill Treasurer John Limeburner is
overseeing the pension fund's invest-
ments and financial aspects.
Archibald manages budget at II of S
Doug Archibald has been appointed Director of Budget Management in the Heaphy leaves McGill
Financial Services Division of the University of Saskatchewan. He will over- Phyllis Heaphy, Vice-principal,
see budget preparation and work with the U of S budget committee. Doug Administration and Finance at
is a U of S grad in Economics with previous experience as financial system McGill University in Montreal
Y2K project manager for Saskatoon District Health (SDH), senior financial since 1995, has left the university
analyst with SDH, and budget manager with Saskatoon City Hospital. to become the new Vice-president
(Finance) and Chief Financial Of-
ficer for the Hospital for Sick Chil-
dren, a University of Toronto-af-
filiated teaching hospital and
Maclean oversees purchasing at Brock Canada's largest pediatric health
centre. She assumed her new posi-
Charles MacLean has joined Brock Uni- and experience in his field. In addition
tion on October 4, 1999.
versity in St.Catharines as the new Pur- to supervising Central Purchasing, Cen-
chasing Manager. As well as being a tral Stores/Receiving and Mail Services,
Brock graduate, Charles worked in the he will be directly responsible for the
Purchasing Department at Thompson departments formerly serviced by
Products for more than 13 years and Walter Thiessen. Phyllis Heaphy
has gained considerable knowledge
quitte McGill
Phyllis Heaphy, Vice-principale,
Charlton directs UofA administration et finance a l'Uni-
versitg McGill depuis 1995, a quitte
individual and organizational effectiveness son poste pour devenir la nouvelle
Vice-presidente (finance) du Hos-
Dan Charlton has joined the University of Alberta in Edmonton as its Di-
pital for Sick Children, un h6pital
rector, Individual and Organizational Effectiveness. He joins the U of A
d'enseignement affilie a 1'Univer-
from Alberta Human Resources and Employment, where he worked with
sit6 de Toronto et le plus grand h6-
many organizations across the province to develop strategies for building
pital pour enfants du Canada. Bile
healthy, productive and innovative workplaces. The Individual and Or-
occupe ce nouveau poste depuis le
ganizational Effectiveness Department supports the U of A in creating con-
4 octobre 1999.
ditions encouraging employees to be "the best they can be." The depart-
ment assists in strategic planning, managing change, improving work
design and processes, addressing workplace conflict and strengthening
conflict handling mechanisms.
14 UNIVERSITY MANAGER . WINTER 2000People Moves En tnouvement
CAUBO announces changes to Board and committees
The following changes to the CAUBO Board of Directors and committees were re-
Other appointments
cently announced:
NEW BOARD MEMBERS: Paul Donoghue, Interim Vice-
Keith Winter, Vice-president, Finance and Services, University of Calgary; Nancy president, Administration,
Walker, Vice-president, Finance and Administration, University of Lethbridge; Charles McMaster University.
Emond, Vice-rector, Services, Concordia University.
NEW COMMITTEE CHAIRS AND MEMBERS:
Administrative and Support Services Committee: Member - Phyllis Clark, Vice-
Morty Yalovsky, Acting Vice-
president, Administration, York University.
principal, Administration and
Editorial Board: Chair - Keith Winter, Vice-president, Finance and Services, Uni-
Finance, McGill University.
versity of Calgary; Members - Michel Robillard, Vice-recteur aux services academiques
et au developpement technologique, Universite du Quebec a Montreal; Neil Henry,
Vice-president, Finance and Facilities, University of Prince Edward Island.
Financial Reporting Committee: Members - Sharon Davis, Director, Finance and Michael J.J. Leclerc, directeur par
Administration, Mount Saint Vincent University; A. Dale Horniachek, Director, Fi- interim, administration et
nance, University of Windsor; Pierre Piche, Associate Controller and Assistant Direc- finances, Institut national de la
tor, Financial Services, University of Toronto. recherche scientifique
National Procurement Committee: Members - Mr. Abder Sbahi, Director, Materials
Management Services, University of Ottawa; Gwen Toole, Manager, Purchasing Serv-
ices, University of Saskatchewan.
Taxes Committee: Chair - Leanne Burkowski, Controller, University of Manitoba;
Members - Josee Germain, directrice, services des finances, Universite Laval; Michael
Murdock, Financial Services, Simon Fraser University; Rod Steffan, accountant, Busi-
ness Office, University of Regina; Demetrios Voudouris, Financial Services, Univer- University Manager
sity of Toronto.
will announce
,;•: .:• .••
changes in the
Changements au conseil d'administration administrative positions
et aux comites de I'ACPAU of CAUBO members.
L'ACPAU a recemment annonce les changements suivants a la composition de son Please send information
conseil d'administration et de ses comites : regarding appointments,
NOUVEAUX MEMBRES DU CONSEIL: retirements, etc.
Keith Winter, Vice-president, finance et services, Universite de Calgary; Nancy
Walker, Vice-presidente, finance et administration, Universite de Lethbridge; Charles
to the CAUBO office.
Emond, Vice-recteur aux services, Universite Concordia.
NOUVEAUX MEMBRES ET PRESIDENTS DE COMITES:
Comite des services administratifs et de soutien:
Membre - Phyllis Clark, Vice-presidente, administration, Universite York. Nous annoncerons dans
Comite de redaction: President - Keith Winter, Vice-president, finance et services,
Universite de Calgary; Membres - Michel Robillard, Vice-recteur aux services acade-
University Manager
miques et au developpement technologique, Universite du Quebec a Montreal; Neil les changements
Henry, Vice-president, finance et installations, Universite de l'lle-du-Prince-Edouard. aux fonctions
Comite sur les rapports financiers : Membres - Sharon Davis, Directrice, finance et
administration, Universite Mount Saint Vincent; A. Dale Horniachek, Directeur, fi-
administratives des
nance, Universite de Windsor; Pierre Piche, Controleur associe et Directeur adjoint, membres de I'ACPAU.
services des finances, Universite de Toronto. Veuillezfaire parvenir
Comite national des approvisionnements: Membres - Abder Sbahi, Directeur, ap-
provisionnements, Universite d'Ottawa; Gwen Toole, Directrice, services des achats,
toute information sur
Universite de Saskatchewan. les nominations, les
Comite sur les taxes et impots: Presidente - Leanne Burkowski, Controleur, Uni- retraites, etc.
versite du Manitoba; Membres - Josee Germain, Directrice, services des finances, Uni- au bureau de I'ACPAU.
versite Laval; Michael Murdock, services des finances, Universite Simon Fraser; Rod
Steffan, Comptable, Bureau administratif, Universite de Regina; Demetrios Voudouris,
services des finances, Universite de Toronto.
UNIVERSITY MANAGER . WINTER 2000 1 5Legally Speaking
Accommodating disabilities
in the provision of educational services
By Brenda ]. Bowlby, a lawyer with Hicks tected human rights ground. For exam- volve equipping libraries with assistive
Morley Hamilton Stewart Storie, Toronto ple, the requirement to climb stairs to services such as braille facilities in order
gain entry to the building or to the floor to provide blind students with an equal
I ntroduction
Under human rights legislation, the
obligation of universities to accom-
modate employees and students with
disabilities is now well established. The
where the student is expected to attend
classes or, in the case of a residence, to
live, does not, on its face, draw a dis-
tinction based on a protected ground.
However, this requirement has the in-
opportunity to use the library. Accommo-
dation may also be provided on a more
individual basis such as the provision of
lap top computers to students with learn-
ing disabilities. A British Columbia Hu-
extent of this obligation is to the point direct effect of precluding persons with man Rights Tribunal has held that a deaf
short of undue hardship, a point which physical disabilities, which confine graduate university student was entitled
is incapable of precise definition as a them to wheelchairs or otherwise make to have the costs of an interpreter paid
general principle, but which is deter- stair climbing impossible, from entering for by the university where government
mined on a case by case basis. The deci- the building or gaining access to the grants paid only for interpreters for deaf
sions of courts and tribunals over the floor which is their destination. Once undergraduate students.
past two decades has provided some the discriminatory effect is established, Accommodation may also involve
direction in determining u n d u e hard- the university is responsible to establish waiving requirements or rules in particu-
lar situations. In one human rights case,
a young wheelchair bound bowler was
In the context of accommodating prevented from participating in a youth
league bowling tournament by a rule
university students with disabilities, it is which precluded bowlers from utilizing
assistive devices in bowling the ball. The
unlikely that a university would be obliged complainant in the case required a ramp
to deliver her ball into the bowling lane.
to lower standards or create different There was no evidence that this provided
programs for disabled students. her with an unfair advantage over other
bowlers. Therefore, it was held that ac-
commodation in the circumstances re-
ship in any particular set of circum- that the requirement, factor or qualifi- quired waiving the rule which prohibited
cation has been imposed in good faith the use of assistive devices.
stances. However, most of this judicial
activity has been in the area of employ- for a reasonable and legitimate purpose, It is possible that, in the case of uni-
ment. An elaboration of the obligations and that it cannot be accommodated versity students, accommodation may
of service providers, particularly in the except with undue hardship to the uni- mean that, in some circumstances, the
education context, is only now beginning versity. prerequisites or entry qualifications for a
to emerge. particular program may have to be
What is accommodation? waived or that methods of evaluations be
In its simplest terms, accommodation modified.
Source of the means making modifications which pro-
vide the equity seeker with the oppor- What is the extent of the
obligation to accommodate tunity for equal treatment. Modifica- obligation to accommodate?
A university's obligation to accommo-
tions may involve alterations to the The courts have indicated that a reason-
date arises where the university has im-
physical plant, such as ensuring that all able accommodation will be one which
posed a requirement, factor or qualifica-
buildings are wheelchair accessible, in- does not involve undue hardship. As to
tion which may not be directly
stalling elevators or wheelchair lifts on what constitutes u n d u e hardship, a cir-
discriminatory, but which has the effect
stair wells and making washrooms cumstantial analysis will be required in
of adversely impacting or excluding per-
wheelchair accessible. In the case of stu- each case. The criteria to be considered
sons based on disability or another pro-
dent services, accommodation may in- in the context of the provision of services
16 UNIVERSITY MANAGER • WINTER 2000have not yet been clearly delineated. In tions or prerequisites can be shown to ble for making the accommodation and
employment, however, the Supreme be legitimate and necessary for success- with the student or students seeking the
Court of Canada has set out the follow- ful participation in the program.) Cost accommodation. Outside consultants
ing considerations as relevant: financial
cost, disruption of a collective agree-
ment, problems of morale amongst
other employees, interchangeability of
Proactive measures by universities can
work force and facilities, size of the assist in eliminating complaints in which
employers operation (I.e., in assessing
cost or ease of making adaptations in accommodation is the issue before those
particular situations), and magnitude of
risk if safety is an issue. The Court has complaints arise.
made it clear that this list is not exhaus-
tive and that, in particular circum- is a more difficult issue with which to and disability organizations might also
stances, other considerations may be deal. In the British Columbia case ref- be of assistance. If cost is to be raised as
relevant. (Note: Ontario's Human Rights erenced earlier, the cost of $40,000 to an undue hardship, accounting evidence
Code codifies the obligation to accom- provide an interpreter to a deaf gradu- will be necessary to show that the cost of
modate and defines the considerations ate student was found not to be an un- the accommodation will have actual op-
in assessing u n d u e hardship as cost, due hardship for the university in ques- erational consequences which impact on
outside sources of funding, if any, and tion because the university did not the university's programs.
health and safety issues, if any. It is not introduce evidence to show that its op- Proactive measures by universities
yet clear whether this list is exhaustive, erations would be seriously affected if can assist in eliminating complaints in
although one board of inquiry has so it were obliged to pay this cost. The which accommodation is the issue before
held.) Arbitration cases dealing with courts have indicated that cost which those complaints arise. For example, re-
disabled employees have made it clear amounts to undue hardship will need views can be undertaken to identify any
that an employer need not tolerate sub- to be significant and will be linked to "barriers" which preclude the equal
standard performance as an accommo- the size and nature of the operation and treatment of disabled students and other
dation of human rights needs, nor must its impact on the operation. protected groups; where barriers are
an employer create a new job for an identified, consideration should be given
employee whose disability prevents the Conclusion to whether the barriers are reasonable
employee from performing the essential and necessary to the ends sought, and, if
Whenever a student seeks accommoda-
duties of his/her job. so, what accommodations may be possi-
tion for a disability, the determination
In the context of accommodating of what is reasonable accommodation ble for those adversely affected by the
university students with disabilities, it and whether it can be provided with- barriers. As noted, where cost is a factor,
is unlikely that a university would be out undue hardship will turn on an it will be necessary to undertake careful
obliged to lower standards or create dif- analysis of the particular case. Careful analysis to determine whether operations
ferent programs for disabled students. consideration of all possible alternatives would be actually affected by the cost
(Accordingly, the waiver of qualifica- should be made before determining that and, if so, to what degree. A prudent uni-
tions or prerequisites for entry into the accommodation would pose an un- versity might actually set u p a reserve
programs would not be required as an due hardship. This process should in- fund for effecting accommodations that
accommodation where those qualifica- clude consultation with those responsi- may be required in the future, yfa
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C
ommunication is key for Janice Oliver, Assistant ment approach that Oliver has dili-
Vice-President of Operations and Services at the gently developed over 15 years in her
position at the university. After hold-
University of Toronto. With 115 buildings, 10 mil- ing various director positions with
lion square feet and 200 academic departments, the Xerox Canada, the M.I.T. graduate was
ready to move onto other challenges.
sheer size of the St. George campus presents some im- When the position at the University of
pressive challenges. "How do you effectively reach eve- Toronto became available, she jumped
at the opportunity. She admits that her
rybody when you have to communicate with so many move from the private sector to the edu-
individuals?" asks Oliver. cational facility was a culture shock.
UNIVERSITY MANAGER • WINTER 2000 19Although the private sector was more Financial restraint also translated
hierarchical, the university operated in into changing levels of service to the
a system of "silos" that kept many staff campus community. For instance, office
members narrowly focused on their par- trash bins that were emptied once a day
ticular area. "The challenge is to get are now collected twice a week, while
everybody working as a team, rather classroom garbage continues to be dis-
than a 'my area is my area1 approach," posed of daily. Campus security
Oliver elaborates. "We are trying to get records were analyzed to determine
more of a 'we are here to serve the cus- which time slots had the most incidents
tomer' approach." and hence needed the most staff. "We
The end-consumers are the 40,000 had to prioritize," explains Oliver. "We
students that make the University of looked at how to change the way we did
Toronto the largest university in business."
Canada. "We have our own internal Today, a property manager is as-
electrical system that is equal to some signed to each building to oversee main-
small towns," says Oliver, who reports tenance including caretaking, renova-
to the Vice-president of Administration tions, and attention to air quality.
and Human Resources. Oliver's evolv- Responsible for approximately 10 build-
ing portfolio encompasses the physical ings, each manager contacts the appro-
plant, real estate investments, campus priate trades to fulfill these functions.
security, space management, parking, Because Oliver knows that each of these
the liquor licence, security, and ancil- individuals is on the front lines, she en-
laries such as food and residences, courages the flow of information
which filled the void left when Business through these key people to the direc-
Systems evolved out of her jurisdiction. tors and ultimately to her.
She is also responsible for capital fund- "Most of the day-to-day responsibili-
ing of the downtown St. George cam- ties are taken care of very effectively,"
pus as well as for the outlying notes Oliver. "I couldn't do it without
Scarborough and Erindale facilities, al- having such a good team working for
though their day-to-day functions are me. For the most part, everything works
managed separately. In all, Oliver man- extremely well. Only when there is a
ages 546 staff members with seven di- crisis do they come to me."
rectors reporting directly to her. With
One crisis that periodically looms on
so many different, interrelated areas of
the horizon is the potential of a strike.
operation, establishing communication
Whether the labour unrest directly in-
both vertically and horizontally has al-
volves the maintenance workers or
ways been one of her priorities.
lallenge is evolves as a sympathy strike for any of
This approach paid dividends dur- the university's 14 unions, contingency
to get everybody ing a period of lean times that stretched plans must be in place to keep the fa-
both the financial and creative resources cilities running. Even the stoppage of
working as a of the university. In the last eight years, such functions as the set-up of exam ta-
team, rather than the facility has seen budget cuts of al-
most 30%. To function under such con-
bles can be hugely disruptive. At such
times, management has to step in
a 'my area is my straints, staff members from within and quickly, and sometimes literally, such
beyond Operations and Services were as the time when Oliver recalls clean-
area' approach," compelled to work in concert to find ing washrooms during a caretaker
solutions. "We asked for input from all strike.
Oliver elaborates. those involved," Oliver recalls. "That is Lately, the Assistant Vice-president
how we came up with different ideas for
"We are trying to how and where to make the cuts."
of Operations and Services has been
very taken with another part of her job,
get more of a 'we "We started by looking at processes the management of capital projects. At
and how we could make changes. For any given time, the university has a
are here to serve instance, we looked at how the compu- number of ongoing capital projects,
ter can help make our work less people each generally unfolding during a two
the customer' intensive. By studying the age profile, to three year period. The past year has
approach." most of the reduction was done through proven especially fruitful. Presently in
attrition such as retirement. Roles were the design stage, a $98.5 million project
redefined as people undertook different for a new Centre for Information Tech-
responsibilities." nology will accommodate a doubling of
20 UNIVERSITY MANAGER . WINTER 2000there are still many areas that will re-
quire additional funding. The universi-
"We are working with the Vice-provost ty's CFC chillers, for example, are now
banned from use and must be replaced.
Planning and Budget Department to Furthermore, the nature of teaching
prepare capital cost estimates for the is moving toward increasingly elec-
tronic classrooms. Oliver reflects on
projects we want to submit to the what demands will be placed on the fa-
cilities to support this. She points out
government for funding." that a university is intended to be a site
of continuous change. In order for the
physical facility to accommodate those
changes, consultation among all the
stakeholders will have to become in-
creasingly frequent and efficient.
enrollment in computer science and "From the architects to the users to
One group with which Oliver hopes
high demand engineering. "There are the neighbours, there are many people
to have more contact is the students. At
many different elements, so it is a pretty involved in capital projects," she notes.
present, her interactions are limited to
intensive project/' notes Oliver. "We are "We must identify what impact teach-
discussions about the liquor licence and
working through the whole concept de- ing programs and residences will have
meetings with the Director of Student
sign and trying to get the users signing on construction. By consulting our
Affairs to discuss how revenue from the
off on the design before we move into physical plant staff and chief consult-
washroom advertising program is used
the construction management part of ant, we ensure that we take into account
to improve student facilities.
the project." all dimensions of building within the
university environment." Periodically, Oliver takes an evening
Meanwhile, the Canada Foundation
class at the university and inevitably
for Innovation has recently announced While preoccupations with new
comes back with comments or ideas on
a commitment to fund research projects laboratories, new floors and new build-
how to improve the classroom or build-
at the University of Toronto. The mon- ings now occupy much of her time,
ing in which it is held. "It gives you a
ies are to be directed to capital renova- Oliver knows that, in the long term, her
good perspective of the product," she
tions for new laboratories and buildings department will have to address the is-
reflects. "I am actually out there seeing
to accommodate the projects. Explains sue of deferred repairs and mainte-
it first-hand, which I think is important
Oliver, "My staff gets involved in help- nance. "What do we do with this aging
for someone in my position."
ing identify the forecasted costs of capi- infrastructure?" she wonders. "And
tal renovations for those projects and in now that we have cut back on staff, will In fact, she still worries that the gears
providing data to researchers for their we have enough young people groomed of communication are not greased as
applications." to take the place of experienced staff well as they should be. "Do all instruc-
when they retire?" tors know who to phone or contact if
At the same time, Oliver is working
they are not happy with the classroom?"
diligently to meet the deadline for sub- Infrastructure renewal is a compli-
she wonders.
missions to the Ontario government's cated problem faced by many universi-
SuperBuild Growth Fund. "We are Reflecting on this question, Oliver
ties across the country. Nearly 150 years
working with the Vice-provost Planning adds. "We cannot do this in isolation.
old, the University of Toronto is no ex-
and Budget Department to prepare capi- We have to keep an open dialogue with
ception. By necessity, some of the re-
tal cost estimates for the projects we the heads of academic units to know
quirements will be dealt with under
want to submit to the government for how they see their needs. In the end, it
capital projects when new buildings and
funding. This is a marvelous opportu- really comes back to people." U^
facilities are put in place. However,
nity for the university and the research-
ers. It involves a lot of work in planning
so that we are able to meet both research
and teaching needs."
The University of Toronto will also be
adding two floors to the Chemistry Build- "We cannot do this in isolation. We
ing and starting a substantial residence
expansion. In all these projects, Oliver's
have to keep an open dialogue with
role is to make sure that the staff has care- the heads of academic units to know
fully thought through the issues while
establishing a realistic schedule and a how they see their needs. In the end,
sound costing model. By questioning her
staff, she ensures the projects are prop- it really comes back to people."
erly planned and monitored.
UNIVERSITY MANAGER . WINTER 2000 2 1Vous pouvez aussi lire
